Merrell

I have had the same experience as the last three reviews posted. Rude employees, not ready to help, argued with me each time I asked any question. None of the employees had a name tag. I purchased a pair of shoes. After I tried them at home, I thought there is something wrong. I checked the box and shoes; they were for women. I called the store on November 18th and explained the situation. Furthermore, I told her that I live an hour away from your store and can't drive two hours just to return the shoes. The girl politely said, That's fine; you can come in at your convenience. I went there on January 14th, gave them the receipt, name of the girl whom I spoke with but, a man said this was a clearance item and not returnable after. I told him about my conversation with a girl, but he said, I am the store manager; the girl is not here. Not only that, but I can give you the benefit of the doubt and give you an exchange; I said I can buy if you have the right size. I checked their inventory, but they didn't have the size I needed. I told the store manager that you don't carry the size I am looking for; if you can order from your store that can be delivered to my house, but he said we are an outlet store, and we don't have access to online inventory, I asked for a store credit, that didn't work either.Finally, I picked one pair, which was not my first choice. The lace of a shoe was different. I asked them to give me the matching lace, but their rude behavior continued; they didn't put the lace on the shoe but just threw it in the box, and they also didn't give me my old receipt back. After reading the previous three reviews and my experience with these employees, I believe either this company is in trouble, the store is not doing well, or the employees are not happy.

Ran in to the outlet .. had only a few minutes, asked if they didn’t fit correctly I could exchange or get a refund. No problem they replied. I have been shopping here for twenty plus years. I tried to return them as I wasn’t happy with the fit . They refused to issue an entire refund as one pair was on clearance. I couldn’t believe the treatment I received. So I wasted gas and time and now have one pair that doesn’t fit correctly. My family has spent a lot of money here over the years and I have recommended the brand to family and friends. Now I will suggest that they go elsewhere and choose another brand. A decades long relationship has ended.

Note this is a review of Merrill online store Current promotion to refer a customer and receive 20 dollars off your next purchase when they complete purchase and do not return product seems like a scam. Friend completed a purchase approximately 45 days ago received an email that I would received 20 in 30 days. Still have not received contacted less than helpful Customer Service and could not provide answer. Don’t bother referring anyone. Anyone else with this problem? Or I may be an isolated case

The crossing is the outlet mall in this area and I rarely visit because most of the prices are really not affordable at the designer stores. It was my birthday and on a mission to search for new sneakers and looked between Puma, Adidas, Skechers, Nike, Merrell, New Balance, etc. I walked through entire mall and although I noticed a few store replacements, many have been there from beginning with competitive prices. I finally found a few pair but not a lot of size 14 or colors, styles as most of the availability is old stock; great if you missed a pair from 6 months ago or longer. Happy to see all store fronts are occupied and brisk foot traffic this weekend. I scored a few pair at Merrell. Nice hiking shoes, buy one pair from store stock, regular or sale prices, get 50% off next two pairs.